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REGISTRATION

How do I register?

We've tried to make the process as easy as possible. With just a few clicks you can register a Longest Day of SMILES personal page or a Longest Day of SMILES team page:

  1. Click the “Sign-Up” button at the top of the page
  2. If you are an individual, Click on “Individual”
    If you would like to create or join a team: Choose the type of team, then on the next page, choose to create or join a team
  3. Follow the steps in the registration form

Required fields are marked with an asterisk (*)

Is there a registration fee?

No, there is no registration fee. We do encourage you to kick off your personal fundraising by making a personal donation to your Longest Day of SMILES page.

How do I join an existing team?

Easy!

  1. Click the “Sign-Up” button at the top of the page
  2. Click “Search for a participant” or “Search for a team”
  3. Search by the participant’s name or by a team name
  4. Click on the team name under “Team Name”
  5. Click on “Join Our Team”
  6. Follow registration form instructions

Do I have to raise a minimum amount to participate?

No, you do not have to raise a minimum amount to participate in the Longest Day of SMILES, that being said the cost of a single surgery is $240. Choosing a goal based on this number is a great way to communicate your impact.

I am having trouble registering. Who do I contact?

We are here to help! Contact our Longest Day of SMILES team by email at givesmiles@operationsmile.org or by phone at 647.952.8050 or toll free at 1.844.376.4530.

FUNDRAISING

How will my money be used?

We invest donations responsibly and effectively, saving and transforming the lives of tens of thousands of children and their families in dozens of countries. Our administrative costs are approximately 7%, well below average for the charitable sector.

Since we launched in 2011, nearly 70% of the donations we receive go directly to funding our life-saving programs. This percentage is comparable to other international, child-focused organizations of whom you might be aware. We're very proud of this achievement and hope to improve on it in the years to come.

The remainder is reinvested in revenue-generating activities. Please understand that raising funds is critical to our capacity to survive and continue helping children. We are only able to carry out our vital work by asking caring people like yourself to join us and help create a world where no child suffers from lack of access to safe surgical care.

How do I donate to support a participant or a team?

  1. Click on the "Give Smiles" button at the top of the page
  2. Search the person's first or last name or team name
  3. Click the magnifying glass icon to search
  4. Click on the person or team to go to their Longest Day of SMILES fundraising page
  5. Click on "Give Smiles"

Thank you for giving a child a new smile and a new chance at life.

Will I receive a tax receipt for my donation?

Yes, all online donations are provided a tax receipt. No minimum donation needed. Tax receipts will be emailed to you promptly after you make your online donation. If you choose to donate by cheque, tax receipts will be mailed within 10 days of processing. If applicable, please note the name.

Cheques may be mailed to:
Operation Smile Canada
Attn: Longest Day of SMILES
375 University Ave, Suite 204
Toronto, ON M5G 2J5

Please note the name of the person or team you are sponsoring in the memo line of the cheque.

I haven’t received a tax receipt for my donation. What should I do?

We would be happy to assist you. Simply email us at givesmiles@operationsmile.org or by phone at 647.952.8085 or toll free at 1.844.376.4530

I entered the wrong donation amount? How do I fix it?

We’ve got you covered! Please email givesmiles@operationsmile.org or by phone at 647.952.8085 or toll free at 1.844.376.4530

I have received cash/cheque donations. What should I do with them?

That's great! When you collect cash or cheques for your fundraising efforts, please mail to the attention of the Longest Day of SMILES team at:

Operation Smile Canada
Attn: Longest Day of SMILES
375 University Ave, Suite 204
Toronto, ON M5G 2J5

Note: We prefer and encourage you not to send cash via mail. Consider taking the cash to the bank and getting a money order or writing a cheque from your personal account. Please ensure we have the full name and address information for the donors and we will add them to your fundraising total when received.

How do I get a Longest Day of SMILES fundraising kit?

Click here to get your fundraising toolkit today. It is filled with helpful tips and advice. Our team is here to help as well. Please send us an email at givesmiles@operationsmile.org

LONGEST DAY OF SMILES FUNDRAISING PAGE CENTRE

Help, I forgot my password or having trouble logging in

The fastest way to fix the issue is to request a new password.

  1. Click on Forgot Username and/or Password on the login page.
  2. Follow the steps to request a password reset.

Still having trouble? Send us an email at givesmiles@operationsmile.org.

How do I change my online fundraising goal?

  1. Log into your Longest Day of SMILES Participant Centre
  2. Click on the Progress Tab
  3. Under your goal amount click on Change
  4. Enter the new goal amount
  5. Click Submit

How do I change the picture on my personal fundraising page?

  1. Log into your Longest Day of SMILES Participant Centre
  2. Click on the Personal Page tab
  3. On the right hand side click on the Photos link
  4. Click on Choose File button and find the picture you want to use
  5. Click Save/Upload

How do I change the messaging on my fundraising page?

How do I send an email to my personal network from my online Participant Centre?

  1. Log into your Longest Day of SMILES Participant Centre
  2. Choose the type of email you’d like to send (Recruiting or Other/your own) & Click the orange Next button
  3. Type your Subject & email & Click the orange Next button
  4. Choose who you would like to send the email to. Here you can add or import contacts
  5. To enter multiple email addresses, use a comma in-between addresses
  6. Next, preview your email and when you’re ready, hit the orange Sent button

Can I send a Thank You email to my donors?

Absolutely, and we definitely encourage you to do so.

  1. Log into your Longest Day of SMILES Participant Centre
  2. Click on the Email tab
  3. Select the Thank You email template and select Next

-or-

  1. Update/Personalize your message
  2. Add/Import your contacts
  3. Preview and send your message

How do I post my personal fundraising page link to my social media platforms?

  1. Log into your Longest Day of SMILES Participant Centre
  2. Copy your personal fundraising page link
  3. Log into your social media account of choice
  4. Write your post - add a personal message to the post and paste your personal fundraising page link
  5. Click Share/Post