REGISTRATION
How do I register?
We’ve tried to make the process as easy as possible. With just a few clicks you can register a personal page or a team page:
- Click Start a Fundraiser
- Choose your fundraising initiative
- Are you creating a personal page? Or starting a team?
- Follow the steps in the registration form
Required fields are marked with an asterisk (*)
Is there a registration fee?
No, there is no registration fee. We do encourage you to kick off your personal fundraising by making a personal donation to your J&J page.
How do I join an existing team?
- Click on Support A Fundraiser
- Search the existing team name
- Click on Join Team
- Follow registration form
Do I have to raise a minimum amount to participate?
No, you do not have to raise a minimum amount to participate in the J&J fundraising initiative.
I am having trouble registering. Who do I contact?
We are here to help! Contact our Community Team by email at mySMILE@operationsmile.org or by phone at 647.696.0600 or toll free at 1.844.376.4530.
FUNDRAISING
How will my money be used?
We invest donations responsibly and effectively, saving and transforming the lives of tens of thousands of children and their families in dozens of countries. Our administrative costs are approximately 7%, well below average for the charitable sector.
Since we launched in 2011, nearly 70% of the donations we receive go directly to funding our life-saving programs. This percentage is comparable to other international, child-focused organizations of whom you might be aware. We’re very proud of this achievement and hope to improve on it in the years to come.
The remainder is reinvested in revenue-generating activities. Please understand that raising funds is critical to our capacity to survive and continue helping children. We are only able to carry out our vital work by asking caring people like yourself to join us and help create a world where no child suffers from lack of access to safe surgical care.
How do I donate to support a participant or a team?
- Click on Support A Fundraiser
- Search the person’s first or last name or team name
- Click Search
- Click on the person or team to go to their fundraising page
- Click on Donate
Thank you for giving a child a new smile and a new chance at life.
Will I receive a tax receipt for my donation?
Yes, all online donations are provided a tax receipt by email immediately after donating for a gift of $10 or more. If you choose to donate by cheque, tax receipts will be mailed after the gift is processed by our Head Office that can be reached at 647.696.0600 or toll free at 1.844.376.4530.
Cheques may be mailed to:
Operation Smile Canada
Attn: Community & Corporate
375 University Ave, Suite 204
Toronto, ON M5G 2J5
Please note the name of the J&J employee or team you are sponsoring in the memo line of the cheque so we can properly attribute your gift.
I haven’t received a tax receipt for my donation. What should I do?
We would be happy to assist you. Simply email us at mySMILE@operationsmile.org or give us a call at 647.696.0600 or toll free at 1.844.376.4530.
I entered the wrong donation amount? How do I fix it?
We’ve got you covered! Please email mySMILE@operationsmile.org or call us at 647.696.0600 or toll free at 1.844.376.4530. We will make the correction for you.
I have received cash/cheque donations. What should I do with them?
- Log into your My participant centre
- Click “Enter a new gift”
- Enter the contact information for the donor and gift information
- Choose the payment type
- Click “Add”
- Add another gift, or log out
Once you refresh your fundraising page, the gift will show up as part of your fundraising goal.
Please let us know if you want to add an offline gifts to your page so that we can properly reconcile your giving.
Cheques can be mailed to:
Operation Smile Canada
Attn: Community & Corporate
375 University Ave, Suite 204
Toronto, ON M5G 2J5
Note: We prefer and encourage you not to send cash via mail. Consider taking the cash to the bank and getting a money order or writing a cheque from your personal account.
How do I get a fundraising kit?
You can send us an email at mySMILE@operationsmile.org.
mySMILE FUNDRAISING PAGE CENTRE
Help, I forget my password or having trouble logging in
The fastest way to fix the issue is to request a new password. Click on Forgot Username and/or Password on the login page. Then follow the steps to request a password reset.
Still having trouble? Send us an email at mySMILE@operationsmile.org.
How do I change my online fundraising goal?
- Log into your My participant centre
- Click on the Progress Tab
- Under your goal amount click on Change
- Enter the new goal amount
- Click Submit
How do I change the picture on my personal fundraising page?
- Log into your My participant centre
- Click on the Personal Page tab
- On the right hand side click on the Photos link
- Click on Choose File button and find the picture you want to use
- Click Save/Upload
How do I change the messaging on my fundraising page?
- Log into your My participant centre
- Click on the Personal Page tab
- Here you can update your page title and the messaging
- Click the Save button
How do I send an email to my personal network from my online Participant Centre?
If you want to use a pre-written template:
- Log into your My participant centre
- Click on the Email tab
- Enter your future supporters’ names and email address in the “To:” field
- To enter multiple email addresses, use a comma in-between addresses
- Click on Use a Template and choose “mySMILE begins with you”
- Then hit Send at the top of the page
If you want to write your own email:
- Log into your My participant centre
- Click on the Email tab
- Enter your future supporters’ names and email address in the “To:” field
- To enter multiple email addresses, use a comma in-between addresses
- Enter your subject line in the Subject field
- Write your email
- Then hit Send at the top of the page
Can I send a Thank You email to my donors?
Absolutely, and we definitely encourage you to do so.
- Log into your My participant centre
- Click on the Email tab
- Select the Thank You email template and select Next
-or-
- Update/Personalize your message
- Add/Import your contacts
- Preview and send your message
How do I post my personal fundraising page link to my social media platforms?
- Log into your My participant centre
- Copy your personal fundraising page link
- Log into your social media account of choice
- Write your post - add a personal message to the post and paste your personal fundraising page link
- Click Share/Post
